We want to clarify that all product information, parameters, policies, and offers published on our website (https://www.mcwlaser.net/) are only applicable to products and orders placed on our website. They do not apply to any products purchased from MCWlaser stores on Amazon, eBay, Aliexpress, or other platforms.
For products purchased from our store on other shopping platforms, please refer to the relevant information on the product page on that platform. Please note that we are not responsible for any orders placed on other platforms, and you should directly contact the relevant store on that platform to receive after-sale support.
Thank you for your understanding, and please don't hesitate to contact us if you have any questions or concerns.
Notification:
All warranty and after-sales service policies apply to the following orders
1. https://www.mcwlaser.net/
2. https://www.mcwlaser.com/
3. MCWlaser Amazon store (please log in to AMAZON and search for the "MCWlaser" brand to find our products)
4. MCWlaser eBay store (please log in to EBAY and search for the "MCWlaser" brand to find our products)
Part I. Laser Machine
At MCWlaser, we provide 2-year warranty and comprehensive warranty and maintenance for laser engraving/cutting machines, fiber marking machines, laser cleaning machines, and laser welding machine, as well as permanent technical support.
The fiber laser (i.e. laser source) is warranted for two (2) years and all other accessories of the machine are warranted for one (1) year. Consumables are not covered by the warranty.
This limited warranty applies only to products distributed and/or sold by MCWlaser to the original purchaser.
During your warranty period, you can rely on our remote technical support to troubleshoot any problems and guide you through simple fixes. If our technical team determines that the failure is due to a defective part, MCWlaser will repair or replace the accessory free of charge.
Warranty Conditions
1. Any after-sales additions or modifications are not covered by this warranty. The owner of the laser system is responsible for any service and repairs not covered by this warranty.
2. The warranty only covers normal use of the laser machine. MCWlaser will not be liable under this warranty for any damage or defect caused by:
*Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
1.Disasters such as fire, flood, lightning, or acts of God
2.Inadequacy or interruption of electrical service, improper voltage conditions, blown fuses, or other similar damages
3.Service or alteration by anyone other than an authorized MCWlaser representative
4.Usage of components or accessories not approved by MCWlaser
5.Tampering, altering, defacing, or removing the product serial number will void this warranty.
*Damages incurred through irresponsible use may include but are not limited to:
1.Failure to turn on or use clean water within the chiller or water pump
2.Failure to clean optical mirrors and lenses
3.Failure to clean or lube guide rails with lubricant oil
4.Failure to remove or clean debris from the collection tray
5.Failure to properly store the laser in a properly conditioned environment.
MCWlaser is not responsible for any software programs, data or information stored on any media or for any part of any product returned to MCWlaser for repair.
This warranty does not cover any third party software not purchased from MCWlaser or virus related issues. MCWlaser is not responsible for loss of data or time, even in the event of hardware failure. It is the customer's responsibility to back up any data for their own protection. MCWlaser is not responsible for any loss of work ("Downtime") caused by products requiring repair.
The warranty is not transferable if the customer resells the machine. International shipping charges and/or customs fees associated with fulfilling the warranty replacement item are the customer's responsibility if damage or functional defect occurs due to customer's improper operation of the machine.
MCWlaser reserves the right to refuse the purchase of an extended warranty at its sole discretion.
Post Warranty Support and Repairs:
MCWlaser provides free lifetime technical support to buyers through email, phone, instant messaging tools, and remote assistance. On-site maintenance (if required) is optional and requires a fee. After the warranty period, replacement parts and shipping costs will be borne by the customer. MCWlaser will provide necessary spare parts and repair parts.
PART II. Accessories
Fragile items: such as laser tubes. If the product is damaged during transportation or the product is defective, there is no need to return it. We will reissue a new one after verification.
If the product is brand new and unused due to the wrong purchase, it is supported to be returned or exchanged within 7 days after receipt, and the buyer needs to bear the risk of insurance and transportation damage.
Customized products: such as customized size honeycomb panels, etc., do not support returns or exchanges.
Other products: Within 30 days after receipt, they are brand new, unused, and are available for sale. Returns and exchanges are supported, and the buyer needs to bear the shipping costs.
Please see the list below for warranty period:
| PRODUCT | TYPE | WARRANTY/MONTH |
| LASER MARKING MACHINE | / | 24 |
| LASER CLEANING MACHINE | / | 24 |
| LASER WELDING MACHINE | / | 24 |
| LASER CUTTING MACHINE | / | 24 |
| LASER TUBE | MCW SERIES 40W,50W | 3 |
| MCW SERIES 60W | 6 | |
| MCW SERIES 80W-180W | 10 | |
| RECI SERIES W1,W2,W4 | 18 | |
| RECI SERIES W6,W8 | 12 | |
| LASER POWER SUPPLY | H,DY,Z,W,MYJG SERIES | 12 |
| LASER CHILLER | / | 24 |
| SMOKE PURIFIER | / | 24 |
| LASER GOGGLES | / | 12 |
Technical Support:
Email: service@mcwlaser.com
Whatsapp/Wechat/Telephone: +86 18121236578
It is recommended to send us an email first about your product problems, and we will assign relevant technical personnel according to different problems.
The MCWlaser brand laser tubes with advanced production processes, superior performance,stringent testing standards, high-quality materials, and universal compatibility. and can work with popular brand laser engraver cutting & engraving machine.It can replace popular brand CO2 laser tube, and be compatible with popular brand power supply.Great replacement for the same power or same legth laser tube.
【Advanced Coating Technology & Stable Output】This laser tube adopts tempered borosilicate glass, premium II-VI infrared lens, gold catalyst coating to get perfect laser spot , stable power rates and long life span, power is at least 20% improved, and service life is 20% longer than other laser tube.And the laser tubes are designed, engineered, and built with safety and reliability in mind. We use parts from the world’s leading suppliers and build the laser tubes to international standards.
【Metal Heads & High Quality Optics】The metal head is hard to crack , ensure stable structure, laser beam quality and output power, and help achieving better heat control while operating. The laser tubes are equipped with top-quality, American II-VI lens to achieve strong and stable output power and good laser beam mode.
【Long-lasting Performance】: The excellent design and materials of this replacement laser tube create a durable hermetic seal and offer superior heat dissipation to give you a maximum service life of 10,000 hours of operation at low-intensity settings. Use high-pressure protective sleeve, effectively solves some problems that often happen on others tubes, such as power leakage, static electricity, poor contact, etc. Also, the two layers ensure its stronger sealing, higher safety and anti-falling.
【Easy Installation &Quality Assurance】The positive and negative pole of laser tube have been welded and seal by two kinds tube in advance.Double Protection, effectively avoid wiring failure and bending;6 months warranty (except man-made damage). If there is a quality problem with the laser tube during the warranty period or if it is damaged during transportation, we will send a new tube free of charge.. If any problem after receive the tube, contact us freely,we will do our best.
Our laser tubes undergo a variety of rigorous tests before being sent out.
1. Maximum Power Output Test
2. Minimum Triggering Current Test
3. Power Output Stability Test
4. TEMOO Laser Spot Test
If you seek a laser tube that delivers precision, durability, and versatility, MCW should be your top choice. Embrace the cutting-edge technology offered by MCW brand laser tubes and take your laser cutting and engraving projects to new heights of excellence.
Installation
Installation Tips：
1.Laser tube must be placed horizontally.It is made of glass and is fragile. Therefore, be careful when installing and using it.
2.Determine the positive and negative poles of the laser tube. (metal terminal is negative)
3.Connect the positive and negative terminals to the wires of the machine.
4.Connect the cooling water pipe. The inlet water tube is below, and the outlet water tube is above. Must be low in high out.
5.Use the laser and test switch on the machine to adjust the optical path, so that the laser point enters from the middle of the entrance hole of the laser head, and then adjust the vertical optical path. (If the battery is weak, try wiping the lens first.)
Maintenance
NOTE：We insure the tube when ship, if there is any broken in transport, we will send the new one free again depend on the broken photos and damage report from courier.
If you find that the laser tube is broken after receiving it. Please contact us immediately. We will reissue a new replacement laser tube for you.
GET IT TOUCH
You can contact our head-office directly,also you can contact our agent which is near you.Of course,free live-chat is available and you can get help immediately.
Related Questions and Answers
Several indicators of high-quality laser tubes.
The product quality of laser tubes mainly depends on laser power, spot quality, stability and service life.
How to maintain the service life of laser tubes?
1). Matching power supply, appropriate working current, and good water cooling
2). Current setting and laser tube life
The appropriate current will not only keep your laser tube in a stable processing state, but also make the service life of the laser tube longer.
Current settings of commonly used power laser tubes
Laser tube power ≤80W, current generally ≤20mA
Laser tube power 80W ~100W, current generally ≤25mA
Laser tube power ≥100W, current generally ≤30mA
3) Laser tube and power supply
It is recommended that laser tubes of different powers be matched with matching laser power supplies, blindly increase the current or use a higher power laser power supply. Excessive current will not only increase the burden on the cooling system, but also cause the laser tube to consume gas faster. Accelerate the aging of the laser tube and reduce its service life.
Cooling water type
It is recommended to use deionized water or distilled water as the cooling water type. If tap water is used as cooling water for a long time, impurities in the laser water pipe will adhere and turn black, and even affect the water flow rate.
Precautions when connecting to water cooling
Pay attention to the order of the laser tubes. Make sure to turn on the cold water before turning on the laser power. Otherwise, the laser tube will become hot and break, making it unusable. In addition, make sure that the water pipe is full of water and there are large bubbles before turning on the laser power. There are bubbles in the water pipe, that is, air has entered, and with the increase in temperature, it is easy to cause the laser tube to burst; the return pipe of the cooling water is also It should be lower than the water surface, otherwise the filling may not be full next time; the water flow rate should be controlled at 2L-4L/min.
Precautions when using laser tubes
a. It is necessary to ensure the operating environment of the laser processing equipment, and the power supply voltage must be kept stable. If the voltage fluctuation is too large, configure a regulated power supply;
b. The laser processing equipment must be placed stably and cannot work in an environment with large vibrations or moisture (humidity can easily cause high-pressure sparks);
c. The laser current should not be too large, and the light intensity should be reduced as much as possible to meet the processing requirements and speed;
d. It is necessary to ensure that the laser tube has enough circulating water (temperature between 5-25°C), clean and free of debris, and replace the circulating water regularly, preferably deionized water or distilled water;
e. Finally, wipe the focusing lens from time to time to keep it clean.
Precautions for the high-voltage end part
a. Avoid ignition of the high-voltage terminal electrode, avoid accumulation of dust and metal near the high-voltage terminal, keep the high-voltage terminal dry, remove all conductive and flammable items, and keep them as far away from the metal cover of the machine as possible.
b. Check the sealing effect of the high-voltage end. After putting on the high-voltage cap, fill and seal with insulating glue or glass glue.
Precautions for current setting part
During testing and operation, the maximum current used for normal cutting of all models is 35mA. It is recommended to use a current of 20-30mA (increase the current by 3-5mA when the room temperature is lower than 15 degrees). Excessive current will increase the gas consumption rate and reduce the laser tube's performance. Lifespan is reduced.
Dust removal
Please note during work that smoke will inevitably splash onto the output surface during work. It is best to install a smoke removal device and wipe the lens regularly. Use a cotton swab specially designed for the lens dipped in absolute ethanol to wipe it.
The laser tube does not fire
There are the following reasons: 1. The water level switch is broken; 2. The high-voltage line is interrupted; 3. The laser tube is broken or burned; 4. The laser power supply is broken; 5. No water circulation, including the water pipe is blocked and the water pump does not work; 6. Water protection The wire is broken or the contact is not good; 7. The laser power supply voltage is less than 220V; 8. There is no signal from the laser power supply; 9. The online two-axis card is broken.
The laser tube produces weak light and insufficient power
a. The laser tube is burned out or the laser tube light fails;
b. Reflectors and lenses need to be replaced;
c. Dust adheres to the front lens of the laser tube, causing the lens to burn;
c. The optical path of the laser tube is incorrect;
d. The materials processed are incorrect (less than 60W is generally used for engraving, and above 60W is used for cutting. Laser tubes with different powers cut different materials);
e. The tube has been used for too long, and the power of the laser tube is normally attenuated (not covered by the warranty).
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Please View FAQ Here
You are welcome to contact us anytime via our live chat or info@mcwlaser.com
What about the shipping method and time？
By Expedited Shipping (by DHL/Fedex/UPS/DPD), door-to-door service.
1. General products，
CN Warehouse: 5-9 Business Days
UAS Warehouse: 3-5 Business Days
EU Warehouse:5-7 Business Days
2. Customized products (Only Support Shippment From China Warehouse)
The average period of production: 5-6 Business Days
Shipping: 5-9 Business Days
(Notification: Customs clearance inspections may cause delays of 2-3 days in logistics）1. General products
By Sea or Air to sea or airport (door-to-door service is optional)
It is for larger cargo.
The delivery time depends on the detailed shipping address, please check the exact time and cost with us.
What about the Customs Duty and VAT or Tax？
1.If your order was shipped from China,the pice doesn't include the import tariff duty, tax, or VAT.
The tariff duty, tax or VAT depend on local law and policy in difference country. The buyer needs to cover the cost.
2.If your order was shipped locally, such as from US ,AU or Europe,the price includes the duty,tax or VAT. The buyer don't need to pay customs duty, tax or VAT.
3 .Part of products in EU and US support PICK UP ON SITE Please check with us about the detail if you need.
If you can provide the invoice?
Yes,if you need the invoice,please contact with service@mcwlaser.com
What is your product warranty like?
All customer support services and policies will be only applied to orders on
https://www.mcwlaser.net/
https://www.mcwlaser.com/
MCWlaser Amazon Store
If your products are not purchased from our official website or our Amazon Store, but purchased through another third-party platform, we will not be responsible for your order.
Please view our detailed warranty instructions: https://www.mcwlaser.net/pages/warranty
If you have any questions, please contact us:
Email: info@mcwlaser.com
Whatsapp/Wechat: 0086 18121236578
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