We want to clarify that all product information, parameters, policies, and offers published on our website (https://www.mcwlaser.net/) are only applicable to products and orders placed on our website. They do not apply to any products purchased from MCWlaser stores on Amazon, eBay, Aliexpress, or other platforms.
For products purchased from our store on other shopping platforms, please refer to the relevant information on the product page on that platform. Please note that we are not responsible for any orders placed on other platforms, and you should directly contact the relevant store on that platform to receive after-sale support.
Thank you for your understanding, and please don't hesitate to contact us if you have any questions or concerns.
Notification:
All warranty and after-sales service policies apply to the following orders
1. https://www.mcwlaser.net/
2. https://www.mcwlaser.com/
3. MCWlaser Amazon store (please log in to AMAZON and search for the "MCWlaser" brand to find our products)
4. MCWlaser eBay store (please log in to EBAY and search for the "MCWlaser" brand to find our products)
Part I. Laser Machine
At MCWlaser, we provide 2-year warranty and comprehensive warranty and maintenance for laser engraving/cutting machines, fiber marking machines, laser cleaning machines, and laser welding machine, as well as permanent technical support.
The fiber laser (i.e. laser source) is warranted for two (2) years and all other accessories of the machine are warranted for one (1) year. Consumables are not covered by the warranty.
This limited warranty applies only to products distributed and/or sold by MCWlaser to the original purchaser.
During your warranty period, you can rely on our remote technical support to troubleshoot any problems and guide you through simple fixes. If our technical team determines that the failure is due to a defective part, MCWlaser will repair or replace the accessory free of charge.
Warranty Conditions
1. Any after-sales additions or modifications are not covered by this warranty. The owner of the laser system is responsible for any service and repairs not covered by this warranty.
2. The warranty only covers normal use of the laser machine. MCWlaser will not be liable under this warranty for any damage or defect caused by:
*Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
1.Disasters such as fire, flood, lightning, or acts of God
2.Inadequacy or interruption of electrical service, improper voltage conditions, blown fuses, or other similar damages
3.Service or alteration by anyone other than an authorized MCWlaser representative
4.Usage of components or accessories not approved by MCWlaser
5.Tampering, altering, defacing, or removing the product serial number will void this warranty.
*Damages incurred through irresponsible use may include but are not limited to:
1.Failure to turn on or use clean water within the chiller or water pump
2.Failure to clean optical mirrors and lenses
3.Failure to clean or lube guide rails with lubricant oil
4.Failure to remove or clean debris from the collection tray
5.Failure to properly store the laser in a properly conditioned environment.
MCWlaser is not responsible for any software programs, data or information stored on any media or for any part of any product returned to MCWlaser for repair.
This warranty does not cover any third party software not purchased from MCWlaser or virus related issues. MCWlaser is not responsible for loss of data or time, even in the event of hardware failure. It is the customer's responsibility to back up any data for their own protection. MCWlaser is not responsible for any loss of work ("Downtime") caused by products requiring repair.
The warranty is not transferable if the customer resells the machine. International shipping charges and/or customs fees associated with fulfilling the warranty replacement item are the customer's responsibility if damage or functional defect occurs due to customer's improper operation of the machine.
MCWlaser reserves the right to refuse the purchase of an extended warranty at its sole discretion.
Post Warranty Support and Repairs:
MCWlaser provides free lifetime technical support to buyers through email, phone, instant messaging tools, and remote assistance. On-site maintenance (if required) is optional and requires a fee. After the warranty period, replacement parts and shipping costs will be borne by the customer. MCWlaser will provide necessary spare parts and repair parts.
PART II. Accessories
Fragile items: such as laser tubes. If the product is damaged during transportation or the product is defective, there is no need to return it. We will reissue a new one after verification.
If the product is brand new and unused due to the wrong purchase, it is supported to be returned or exchanged within 7 days after receipt, and the buyer needs to bear the risk of insurance and transportation damage.
Customized products: such as customized size honeycomb panels, etc., do not support returns or exchanges.
Other products: Within 30 days after receipt, they are brand new, unused, and are available for sale. Returns and exchanges are supported, and the buyer needs to bear the shipping costs.
Please see the list below for warranty period:
| PRODUCT | TYPE | WARRANTY/MONTH |
| LASER MARKING MACHINE | / | 24 |
| LASER CLEANING MACHINE | / | 24 |
| LASER WELDING MACHINE | / | 24 |
| LASER CUTTING MACHINE | / | 24 |
| LASER TUBE | MCW SERIES 40W,50W | 3 |
| MCW SERIES 60W | 6 | |
| MCW SERIES 80W-180W | 10 | |
| RECI SERIES W1,W2,W4 | 18 | |
| RECI SERIES W6,W8 | 12 | |
| LASER POWER SUPPLY | H,DY,Z,W,MYJG SERIES | 12 |
| LASER CHILLER | / | 24 |
| SMOKE PURIFIER | / | 24 |
| LASER GOGGLES | / | 12 |
Technical Support:
Email: service@mcwlaser.com
Whatsapp/Wechat/Telephone: +86 18121236578
It is recommended to send us an email first about your product problems, and we will assign relevant technical personnel according to different problems.
Description
The MCW brand laser tubes with advanced production processes, superior performance,stringent testing standards, high-quality materials, and universal compatibility. and can work with popular brand laser engraver cutting & engraving machine.It can replace popular brand CO2 laser tube, and be compatible with popular brand power supply.Great replacement for the same power or same legth laser tube.
Our laser tubes undergo a variety of rigorous tests before being sent out.
1. Maximum Power Output Test
2. Minimum Triggering Current Test
3. Power Output Stability Test
4. TEMOO Laser Spot Test
If you seek a laser tube that delivers precision, durability, and versatility, MCW should be your top choice. Embrace the cutting-edge technology offered by MCW brand laser tubes and take your laser cutting and engraving projects to new heights of excellence.
Feature
【Advanced Technology & Strict Test Standard】Each tube is tested before shipping stritly.Made of high quality silicate glasses material. Advanced coating technology and technique.Adopt unique glass-to-metal sealing technology,effectively improve the life of the laser tube.
【Good Compatibility and Universality】 The laser tube is good compatible with different brand power supply, replace popular brand laser tubes, and be good work with popular laser engraver cutting & engraving machine(Before order, please check the diameter and length of the laser tube to ensure the laser tube can be installed into the machine as a replacement.).
【Stable Power Output and Longer Service Life】 High class material, stable power output and high quality beam spot.Using TEMOO mode, the spot quality is high, the energy is higher, and the power is more stable.Adopt unique glass-to-metal sealing technology. Adding catalyst can effectively prolong service life and increase laser power.
【Pre-welding Wire and Seal by Double Protection】 The positive and negative pole of laser tube have been welded and seal by two kinds tube in advance.Double Protection, effectively avoid wiring failure and bending.
【Durable High-volatge Connector】The high-voltage connectors comes with laser tube, Easy to installation and use.
【Professional Technology Support and Customer Service 】 40W-50W has a 3-month warranty, 60W has a 6-month warranty, and 80W and above has a 10-month warranty.If there are any problems during the use of the laser tube. Please contact us.We have over 10 years of experience in the laser industry. Test methods and problem solutions can be provided quickly.
Parameter
| Rated Power | 40W | 50W | 60W | 60W | 80W | 80W | 100W | 130W | 150W | 180W |
| Model | M40 | M50 | M60 | M60H | M80 | M80L | M100 | M130 | M150 | M180 |
| Length | 700mm | 850mm | l000mm | 1250mm | 1250mm | 1600mm | 1450mm | 1650mm | 1800mm | 2000mm |
| Actual Power | 40~45W | 50~55W | 60W | 60~80W | 80～100W | 80～100W | 100~130W | 130~150W | 150~180W | 180-200W |
| Catalyst | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mode | TEMOO | |||||||||
| Operating Current(mA) | 10~40 | |||||||||
| Input Voltage(V) | AC90-120V / 200-240V | |||||||||
| Operating Voltage (V) | 10 | 10 | 12 | 12 | 18 | 18 | 20 | 24 | 25 | 25 |
| Triggering Voltage (V) | 20 | 23 | 25 | 25 | 26 | 26 | 26 | 28 | 30 | 35 |
| Outer Diameter(mm) | Φ50±2 | Φ55±2 | Φ55±2 | Φ55±2 | Φ80±2 | Φ60±2 | Φ80±2 | Φ80±2 | Φ80±2 | Φ80±2 |
| Service Life (hours) | 2000~3000 | 3000~4000 | 3000~4000 | 5000~6000 | 6000~8000 | 6000~8000 | 8000 | 8000 | 8000 | 8000 |
| Wavelength(nm) | 10600 | |||||||||
| Warranty Period | 3 months | 3 months | 6 months | 6 months | 10months | 10months | 10months | 10 months | 10 months | 10 months |
lnstallation and Use
Installation Tips：
1.Laser tube must be placed horizontally.It is made of glass and is fragile. Therefore, be careful when installing and using it.
2.Determine the positive and negative poles of the laser tube. (metal terminal is negative)
3.Connect the positive and negative terminals to the wires of the machine.
4.Connect the cooling water pipe. The inlet water tube is below, and the outlet water tube is above. Must be low in high out.
5.Use the laser and test switch on the machine to adjust the optical path, so that the laser point enters from the middle of the entrance hole of the laser head, and then adjust the vertical optical path. (If the battery is weak, try wiping the lens first.)
Maintenance
1.Please confirm whether the water circulation is good before each use.
2.Water temperature should be controlled at 25℃-30℃.
3.Avoid the dust accumulation nears to the high voltage electrode and keep it dry
4.Please make sure the reflective mirror and lens are clean and do not need to be replaced.
5.Cooling water should be replaced in time
*Summer: Every 2 weeks at least (Could put some ice in the water to cool down)
*Winter: Every 4 weeks at least (Don't let water turn into ice) 6.In winter we need to add antifreeze to the cooler. In order to ensure that the cooling water does not freeze, the chiller works normally to cool the laser tube.
In summer, if the indoor temperature is too high, you can turn on the air conditioner to ensure that the working temperature will not be too high.
Package
100W laser tube package in wooden cace.
NOTE：We insure the tube when ship, if there is any broken in transport, we will send the new one free again depend on the broken photos and damage report from courier.
If you find that the laser tube is broken after receiving it. Please contact us immediately. We will reissue a new replacement laser tube for you.
GET IT TOUCH
You can contact our head-office directly,also you can contact our agent which is near you.Of course,free live-chat is available and you can get help immediately.
Related Questions and Answers
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Please View FAQ Here
You are welcome to contact us anytime via our live chat or info@mcwlaser.com
What about the shipping method and time？
By Expedited Shipping (by DHL/Fedex/UPS/DPD), door-to-door service.
1. General products，
CN Warehouse: 5-9 Business Days
UAS Warehouse: 3-5 Business Days
EU Warehouse:5-7 Business Days
2. Customized products (Only Support Shippment From China Warehouse)
The average period of production: 5-6 Business Days
Shipping: 5-9 Business Days
(Notification: Customs clearance inspections may cause delays of 2-3 days in logistics）1. General products
By Sea or Air to sea or airport (door-to-door service is optional)
It is for larger cargo.
The delivery time depends on the detailed shipping address, please check the exact time and cost with us.
What about the Customs Duty and VAT or Tax？
1.If your order was shipped from China,the pice doesn't include the import tariff duty, tax, or VAT.
The tariff duty, tax or VAT depend on local law and policy in difference country. The buyer needs to cover the cost.
2.If your order was shipped locally, such as from US ,AU or Europe,the price includes the duty,tax or VAT. The buyer don't need to pay customs duty, tax or VAT.
3 .Part of products in EU and US support PICK UP ON SITE Please check with us about the detail if you need.
If you can provide the invoice?
Yes,if you need the invoice,please contact with service@mcwlaser.com
What is your product warranty like?
All customer support services and policies will be only applied to orders on
https://www.mcwlaser.net/
https://www.mcwlaser.com/
MCWlaser Amazon Store
If your products are not purchased from our official website or our Amazon Store, but purchased through another third-party platform, we will not be responsible for your order.
Please view our detailed warranty instructions: https://www.mcwlaser.net/pages/warranty
If you have any questions, please contact us:
Email: info@mcwlaser.com
Whatsapp/Wechat: 0086 18121236578
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- Contact the merchant: In this case, you should contact the merchant (in this case, info@cloudray.com) immediately to inform them of the problem. The merchant can check if there are any issues on their end, and help you troubleshoot the problem.
- Use an alternative payment method: If the problem persists, you may want to consider using an alternative payment method, such as PayPal or bank transfer.
Remember to always exercise caution when making online purchases and to protect your personal and financial information.
Product and Service Support
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